Return, Refund, and Cancellation Policy

Last Updated: August 2, 2026

This Return, Refund, and Cancellation Policy applies to purchases made from DAVINCIFIED LLC, doing business as Davincified (“Davincified,” “we,” “us,” or “our”), including purchases made through davincified.com and any other website, application, or sales channel that links to this Policy.

This Policy forms part of our Terms of Service and Sale. Please review it before placing an Order.

Nothing in this Policy excludes, restricts, or modifies any consumer right or remedy that cannot lawfully be excluded, restricted, or modified.

1. Summary of Our Policy

Unless otherwise required by applicable law:

• Eligible non-custom physical Products may be returned within 30 days after delivery.

• All customer-requested Order cancellations are subject to a 10% cancellation fee, including cancellations requested immediately after purchase.

• Personalized, Custom, and Painted for You Products cannot be canceled for change-of-mind reasons after physical production begins.

• Eligible voluntary returns are subject to a 10% restocking fee.

• Original outbound shipping charges are not refunded on voluntary returns.

• Customers are responsible for voluntary return-shipping costs.

• Products must be returned in eligible condition and only after receiving Return Authorization from Davincified.

• Personalized, Custom, Painted for You, digital, gift-card, final-sale, and certain opened Products are not eligible for voluntary return.

• Cancellation and restocking fees do not apply to verified defective, damaged, unsafe, incorrect, or materially nonconforming Products.

• Mandatory consumer rights are not affected.

2. Definitions

For purposes of this Policy:

“Order” means a purchase submitted to Davincified.

“Product” means a physical or digital product offered by Davincified.

“Net Product Price” means the price actually paid for the affected Product after Product-level discounts, excluding shipping, taxes, duties, tips, gift wrapping, and separately priced services.

“Personalized Product” or “Custom Product” means a Product created, printed, designed, modified, assembled, painted, or otherwise produced using a customer’s photograph, image, name, text, preferences, instructions, selected dimensions, approved preview, or other customer-specific requirements.

“Painted for You Product” means a Product that is hand-painted, completed, or substantially prepared by an artist for a specific customer Order.

“Voluntary Return” means a return requested for reasons other than a verified defect, damage, safety issue, fulfillment error, material nonconformity, or another reason for which applicable law requires a remedy. Examples include change of mind, ordering the wrong size, no longer wanting the Product, or preferring another design.

“Return Authorization” means written approval and return instructions issued by Davincified.

3. Thirty-Day Voluntary Return Period

Eligible non-custom physical Products may be returned within 30 days after the date on which the customer or an authorized recipient receives the Product.

To qualify:

1. The customer must contact Davincified within 30 days after delivery;

2. Davincified must approve the return and issue Return Authorization;

3. The Product must qualify under this Policy;

4. The Product must be shipped to the specified return facility within 14 days after Return Authorization is issued, unless another deadline is provided; and

5. The Product must satisfy the return-condition requirements in this Policy.

Submitting a request does not automatically mean that the return has been accepted.

4. Products Not Eligible for Voluntary Return

Unless otherwise expressly stated by Davincified or required by applicable law, the following Products cannot be returned or exchanged for change-of-mind reasons:

4.1 Personalized and Custom Products

Products created or altered according to customer-supplied photographs, artwork, specifications, instructions, text, names, colors, dimensions, or other personalized selections.

4.2 Painted for You Products

Products hand-painted, completed, or prepared by an artist specifically for the customer.

4.3 Products in Production

Personalized, Custom, or Painted for You Products once physical production has begun.

4.4 Digital Products and Digital Outputs

Downloaded files, digital previews, digital artwork, digital instructions, digital conversions, generated designs, and other digital content once access, download, delivery, or performance has begun, except where required by law.

4.5 Gift Cards and Store Credit

Gift cards, promotional balances, DavinciCoins, store credits, and similar value, except where applicable law requires redemption or reimbursement.

4.6 Final-Sale Products

Products clearly marked “Final Sale,” “Non-Returnable,” “Clearance,” or with substantially similar wording before purchase.

4.7 Opened or Used Consumables

Opened, partially used, mixed, dried, contaminated, or altered paints, coatings, adhesives, sealants, personal-care goods, or other consumable materials.

4.8 Hygiene-Sensitive Products

Sealed Products not suitable for return for health-protection or hygiene reasons after their seal has been broken.

4.9 Perishable Products

Food, plants, flowers, or other Products liable to deteriorate or expire rapidly.

4.10 Hazardous Products

Flammable liquids, gases, chemicals, contaminated Products, leaking Products, sharp Products, or other materials that cannot safely or lawfully be returned through ordinary delivery channels, unless Davincified provides specific safe-return instructions.

4.11 Assembled or Altered Products

Products that have been permanently assembled, stretched, mounted, framed, cut, modified, painted, washed, repaired, or altered after delivery.

The restrictions in this section do not apply where a Product is verified as defective, damaged, unsafe, incorrectly supplied, or materially different from its description or approved preview, or where applicable law requires a remedy.

5. Return Condition Requirements

To qualify for a Voluntary Return, the Product must ordinarily be:

• Unused;

• Unpainted;

• Unwashed;

• Unassembled, where applicable;

• Unaltered;

• Free from stains, odors, smoke, moisture, mold, pet hair, dirt, or contamination;

• Complete with all components, tools, paints, accessories, manuals, inserts, labels, and promotional items;

• In its original packaging; and

• In a condition reasonably suitable for resale.

Opening shipping packaging solely to inspect the Product does not automatically make it ineligible. However, damaged, discarded, marked, or substantially altered retail packaging may result in deductions where permitted by law.

Davincified may reject a Voluntary Return or reduce its refund where the Product shows use, damage, missing parts, contamination, excessive handling, or other loss in value caused after delivery.

6. How to Request a Return

To request a return, email:

hello@davincified.com

Include:

• Your full name;

• Your Order number;

• The Product you wish to return;

• The reason for the request;

• Photographs of the Product and packaging, where requested; and

• Any other information reasonably needed to review the request.

Do not send a Product to any Davincified address until you receive Return Authorization and the correct return instructions.

The company’s registered or correspondence address may not be the correct return facility.

Products sent without Return Authorization, sent to the wrong address, sent cash-on-delivery, or sent after the return deadline may be refused, returned to the sender, delayed, or made subject to additional costs.

7. Return Shipping

7.1 Voluntary Returns

For a Voluntary Return:

• The customer is responsible for all return-shipping costs;

• Davincified does not ordinarily provide a prepaid return label;

• Original outbound shipping charges are nonrefundable;

• Expedited or premium shipping charges are nonrefundable;

• The customer is responsible for selecting a suitable, trackable return method; and

• The customer bears the risk of loss or damage during return transit until the Product reaches the authorized return facility, except where applicable law provides otherwise.

We recommend retaining the tracking number and shipping receipt.

7.2 Defective, Damaged, Unsafe, or Incorrect Products

Where a Product is verified as defective, damaged on delivery, unsafe, incorrectly supplied, or materially nonconforming, Davincified will provide the remedy and return-shipping arrangements required by applicable law.

Do not independently ship a sharp, leaking, contaminated, chemically damaged, or otherwise hazardous Product. Contact us first for safe instructions.

7.3 International Returns

International customers are responsible for correctly completing return-shipping and customs documents.

The parcel should be marked as a returned product where legally appropriate. Davincified is not responsible for import duties, brokerage fees, penalties, storage fees, or customs charges caused by incorrect return documentation.

Davincified may deduct such costs from the refund where permitted by law and where they were caused by the customer’s return method or documentation.

8. Ten Percent Restocking Fee

Except where prohibited or restricted by applicable law, every accepted Voluntary Return is subject to a restocking fee equal to 10% of the Net Product Price of the returned Product.

The restocking fee helps cover:

• Return processing;

• Product inspection;

• Inventory handling;

• Administrative work;

• Payment reconciliation;

• Testing;

• Repackaging; and

• Reduced resale value associated with returned merchandise.

The restocking fee is separate from:

• Original outbound shipping;

• Return shipping;

• Missing-component deductions;

• Customer-caused damage;

• Excessive handling;

• Cleaning or remediation costs; and

• Other lawful and non-duplicative deductions described in this Policy.

Davincified will not impose duplicate deductions for the same cost, damage, or loss in value.

The restocking fee does not apply to:

• A verified defective Product;

• A Product damaged before or during delivery to the customer;

• A verified unsafe Product;

• An incorrect Product supplied by Davincified;

• A Product materially different from its description or approved preview;

• A return resulting from a verified Davincified fulfillment error;

• A return for which Davincified expressly waives the fee in writing; or

• A return where applicable law prohibits the fee.

9. Order Cancellations

9.1 Every Customer-Requested Cancellation Is Subject to a 10% Fee

Except where prohibited by applicable law, all customer-requested Order cancellations are subject to a cancellation fee equal to 10% of the Net Product Price of the canceled Products, regardless of how soon after purchase the cancellation request is submitted.

The cancellation fee applies once the Order has been placed and payment has been authorized or collected, including where:

• Order processing has not yet begun;

• Artwork or customization work has not yet begun;

• A preview has not yet been created;

• Physical production has not yet begun; or

• The Order has not yet been dispatched.

The cancellation fee helps cover payment-processing costs, fraud screening, currency-conversion exposure, administrative processing, Order review, cancellation handling, and other costs incurred when an Order is placed and subsequently canceled.

9.2 Cancellation Requests Are Not Automatically Granted

A cancellation request is effective only when Davincified confirms the cancellation in writing.

Because Orders may enter design, processing, or production shortly after purchase, we cannot guarantee that a cancellation request will be received or accepted before production begins.

9.3 Cancellation Before Physical Production

Where Davincified accepts a cancellation before physical production begins, Davincified will refund the amount paid for the canceled Products, less:

• The 10% cancellation fee; and

• Any other lawful, clearly disclosed, and non-duplicative amount already incurred for separately priced services or third-party costs.

Shipping paid for an Order canceled before dispatch will ordinarily be refunded because outbound delivery has not occurred.

However, Davincified may deduct a nonrecoverable carrier, fulfillment, shipping-protection, payment, or third-party shipping-related cost already incurred where that deduction was disclosed and permitted by applicable law.

9.4 Cancellation After Physical Production Begins

Once physical production begins, Personalized, Custom, and Painted for You Products cannot be canceled for change-of-mind reasons.

Physical production may include:

• Printing;

• Transferring or preparing an image for production;

• Preparing a canvas;

• Mixing or allocating customer-specific paints;

• Manufacturing or cutting Order-specific components;

• Stretching or framing;

• Beginning artist work;

• Packaging Order-specific components; or

• Any other irreversible or substantially customized production step.

9.5 Cancellation After Dispatch

An Order cannot ordinarily be canceled after dispatch.

Where an eligible non-custom Product is no longer wanted after dispatch or delivery, the request will be treated as a Voluntary Return and will be subject to:

• The 30-day return period;

• Eligibility and condition requirements;

• The 10% restocking fee;

• Nonrefundable original shipping;

• Customer-paid return shipping; and

• Any other applicable deductions.

Refusing delivery does not automatically cancel an Order or create a right to a full refund.

9.6 When the Cancellation Fee Does Not Apply

The cancellation fee does not apply where:

• Davincified cancels an Order because it cannot fulfill it;

• Davincified charged the customer incorrectly;

• The transaction was not authorized by the customer;

• Cancellation is required because of a verified Davincified error;

• Davincified expressly waives the fee in writing; or

• Applicable law requires a refund without the cancellation deduction.

A cancellation fee and a restocking fee will not both be charged for the same canceled Product.

10. Artwork Previews and Customer Approval

Where Davincified provides an artwork or design preview, the customer is responsible for carefully reviewing it before approval, including:

• Image selection;

• Cropping;

• Orientation;

• Subject placement;

• Names;

• Spelling;

• Text;

• Selected size;

• General color arrangement; and

• Other visible design features.

Approval authorizes Davincified to begin production.

An issue that was reasonably visible in the approved preview, or that resulted directly from customer-supplied content, selections, or instructions, is not considered a Davincified defect and does not qualify for a free cancellation, redesign, remake, return, or refund, except where required by law.

Preview approval does not waive rights concerning:

• Manufacturing defects;

• Material departure from the approved preview;

• Missing components;

• Damage during delivery;

• Product safety; or

• Mandatory consumer rights.

11. Production and Display Variations

Digital previews and online photographs are visual approximations.

Reasonable variations may result from:

• Screen calibration;

• Display brightness;

• Lighting;

• Printing processes;

• Canvas texture;

• Paint batches;

• Material batches;

• Manufacturing tolerances;

• Image resolution;

• Selected size or aspect ratio;

• Necessary cropping;

• Manual artistic work; or

• Individual painting technique.

The following are not defects unless they materially affect ordinary use or cause the Product to materially depart from its description or approved preview:

• Minor color differences;

• Minor dimensional differences;

• Minor changes in line or number placement;

• Reasonable paint-batch differences;

• Reasonable cropping needed for the selected size;

• Minor canvas or printing variations;

• Minor frame or component tolerances; and

• Reasonable variations inherent in handmade Products.

Davincified does not guarantee that a customer-completed painting will be identical to the original photograph, preview, or promotional example.

12. Damaged, Defective, Unsafe, Incorrect, or Incomplete Products

Inspect your Order promptly after delivery.

Contact us as soon as reasonably possible if a Product:

• Arrives damaged;

• Is defective;

• Appears unsafe;

• Is materially different from its description;

• Materially departs from an approved preview;

• Is missing essential components; or

• Is not the Product ordered.

Email hello@davincified.com and include:

• Your Order number;

• A detailed description;

• Photographs or video of the Product;

• Photographs of the shipping packaging and label;

• Photographs of any damage or missing component;

• Batch, lot, or component information where available; and

• Any other information reasonably required to investigate.

Failure to contact us within a voluntary reporting period does not eliminate a mandatory legal right. However, prompt notice helps us verify carrier damage, preserve evidence, and provide an appropriate remedy.

Do not discard the Product, packaging, shipping label, components, or documentation until the claim has been resolved, unless keeping them would be unsafe.

13. Available Remedies for Product Issues

After reviewing an eligible claim, Davincified may provide one or more of the following remedies, where permitted by law:

• Replacement component;

• Missing component;

• Repair instructions;

• Repair;

• Re-performance;

• Replacement Product;

• Store credit;

• Partial refund;

• Full refund; or

• Another appropriate corrective action.

Where applicable law allows Davincified to choose the remedy, Davincified may select the remedy it considers reasonable based on:

• The nature of the issue;

• The portion of the Product affected;

• Product availability;

• Repair or replacement feasibility;

• Safety;

• Cost;

• Customer location; and

• Applicable legal requirements.

Davincified may require the Product to be returned, made unavailable for use, destroyed safely, or photographed in a specified manner before issuing a replacement or refund, where lawful and appropriate.

14. Issues Not Caused by Davincified

A Product ordinarily does not qualify as defective where the issue was caused by:

• Misuse;

• Failure to follow instructions;

• Improper storage;

• Exposure to excessive heat, cold, sunlight, moisture, chemicals, or contamination;

• Normal wear;

• Accidental damage after delivery;

• Customer modification;

• Unauthorized repair;

• Improper assembly;

• Use with incompatible products;

• Customer-supplied photographs, text, instructions, or files;

• An issue visible in and accepted through the approved preview;

• A customer’s painting technique;

• Failure to secure, store, or handle components properly; or

• Continued use after a safety instruction, warning, or recall.

This section does not apply to the extent a defect, inadequate instruction, unsafe packaging, or other matter attributable to Davincified contributed to the issue.

15. Shipping-Related Claims

15.1 Lost in Transit

If tracking does not update or a parcel appears lost, contact us so that we can investigate with the carrier.

Davincified may require the carrier’s investigation to be completed before issuing a replacement or refund.

15.2 Marked Delivered but Not Received

Where tracking shows delivery but the parcel cannot be located, the customer should:

• Check the delivery location;

• Check with household members, neighbors, reception, building management, or mailroom staff;

• Review carrier notifications;

• Check any authorized safe place, parcel locker, or pickup location; and

• Contact the carrier where appropriate.

Davincified may request:

• A signed non-receipt statement;

• Identity or address verification;

• Carrier correspondence;

• Security footage where available;

• A police or incident report for high-value or suspected-theft cases; or

• Other reasonable supporting information.

A carrier delivery scan, photograph, signature, GPS record, locker record, pickup record, or other delivery evidence may be considered when evaluating the claim.

15.3 Incorrect or Incomplete Address

The customer is responsible for providing a complete and accurate shipping address.

If an Order is delayed, lost, returned, or delivered incorrectly because of an address supplied by the customer, Davincified may require payment of:

• Reshipping costs;

• Return-to-sender costs;

• Address-correction fees;

• Customs charges;

• Replacement costs; and

• Other direct costs caused by the incorrect information.

Personalized or Custom Products returned because of an incorrect address are not automatically eligible for a refund.

15.4 Refused, Unclaimed, or Missed Deliveries

Refusing a parcel, failing to collect it, failing to respond to carrier notices, or missing delivery attempts does not automatically create a right to a refund.

Where a parcel is returned for one of these reasons, Davincified may deduct:

• Original shipping;

• Return shipping;

• Reshipping;

• Carrier fees;

• Customs or brokerage costs;

• The 10% restocking fee for eligible non-custom Products;

• Loss in value; and

• Other lawful direct costs.

Personalized, Custom, or Painted for You Products remain nonreturnable for change-of-mind reasons.

16. Original Shipping Charges

Except where otherwise expressly stated or required by applicable law, original outbound shipping charges paid by the customer are nonrefundable when a Product is returned under our voluntary return program.

The following charges are also ordinarily nonrefundable for a Voluntary Return:

• Return shipping;

• Expedited, express, priority, or premium delivery upgrades;

• Shipping insurance or delivery-protection services already performed;

• Gift wrapping;

• Rush-processing services;

• Artwork, preview, design, artist, or customization services already performed;

• Customs handling or brokerage services already performed;

• Import duties;

• Import taxes;

• Brokerage fees;

• Customs charges; and

• Other third-party charges already incurred.

Original shipping will be refunded where:

• The entire Order is canceled before dispatch and the shipping service has not been performed or irreversibly incurred;

• Davincified cancels the Order because it cannot fulfill it;

• Davincified supplied a verified incorrect, defective, damaged, unsafe, or materially nonconforming Product and reimbursement is required as part of the applicable remedy; or

• Mandatory law requires reimbursement.

17. Refund Calculation

17.1 Voluntary Return Formula

Unless applicable law requires otherwise, the refund for an accepted Voluntary Return will ordinarily be calculated as:

Net Product Price actually paid
minus the 10% restocking fee
minus other lawful and non-duplicative deductions
equals the approved Product refund

Original outbound shipping is excluded from the refund, and return shipping is paid by the customer.

17.2 Example

If a customer paid:

• $100 for an eligible Product; and

• $15 for outbound shipping,

the ordinary refund following an accepted Voluntary Return would be:

• $100 Net Product Price;

• Minus $10 restocking fee;

• Equals $90 Product refund.

The original $15 outbound shipping charge would not be refunded, and the customer would pay the cost of returning the Product.

17.3 Additional Deductions

Where permitted by law, Davincified may make reasonable, non-duplicative deductions for:

• Missing parts;

• Missing accessories;

• Missing promotional Products;

• Damaged packaging;

• Customer-caused damage;

• Cleaning;

• Contamination;

• Repackaging;

• Repair;

• Excessive handling;

• Reduced resale value;

• Customs costs caused by the return;

• Carrier charges caused by the customer; or

• Other measurable loss in value.

18. Bundles, Discounts, Gifts, and Promotions

Where a returned Product was purchased as part of a bundle, promotion, quantity discount, conditional discount, or “buy one, get one” offer, Davincified may recalculate the Order as though the returned Product had not qualified for the promotion.

The refund may be reduced by:

• The value of a free Product not returned;

• The discount associated with the returned Product;

• The difference between the promotional price and the remaining Products’ ordinary price;

• A coupon amount allocated to the returned Product; or

• Another reasonable promotional adjustment disclosed with the offer.

All included gifts, accessories, and promotional Products must be returned unless Davincified states otherwise.

19. DavinciCoins, Store Credit, and Rewards

DavinciCoins, rewards, promotional balances, or store credit earned in connection with a refunded, canceled, charged-back, or returned Order may be reversed or deducted.

If rewards were redeemed toward an Order:

• The cash portion will be refunded only to the extent otherwise eligible;

• Redeemed rewards may be restored to the account at Davincified’s discretion or as described in the Rewards Terms;

• Expired rewards may not be reinstated; and

• Rewards are not redeemable for cash except where required by law.

20. Subscription Orders

Cancellation of a subscription affects future renewals only unless otherwise stated.

A subscription shipment that has already been charged, processed, customized, or entered production may not be canceled for change-of-mind reasons.

Where cancellation of an already-charged subscription shipment is accepted before physical production, the 10% cancellation fee applies.

Eligible non-custom subscription Products may be returned under this Policy, subject to:

• The 30-day return period;

• The 10% restocking fee;

• Nonrefundable original shipping; and

• Customer-paid return shipping.

Mystery-kit themes, designs, colors, and accessories are selected by Davincified. Receiving a theme, design, or accessory that is not the customer’s preferred choice is not, by itself, a defect where the subscription was accurately described as a mystery or curated offering.

21. Exchanges

Davincified does not ordinarily process direct exchanges.

For an eligible Product, the customer should request a return and place a separate Order for the replacement Product.

The new Order is a separate transaction and may have different pricing, availability, discounts, shipping costs, and delivery times.

Personalized, Custom, and Painted for You Products cannot be exchanged for change-of-mind reasons after physical production begins.

22. Refund Method and Timing

Approved refunds are ordinarily issued to the original payment method.

Davincified may require an alternative method where:

• The original payment method is unavailable;

• The issuing account has closed;

• The payment processor requires another method;

• The customer agrees to store credit; or

• Applicable law permits another method.

After an approved return is received and inspected, Davincified will ordinarily initiate the refund within seven business days.

Banks, payment processors, and card issuers may require additional time to post the refund. Davincified does not control third-party processing times.

Refunds are issued in the transaction currency. Davincified is not responsible for:

• Exchange-rate changes;

• Foreign transaction charges;

• Bank fees;

• Payment-provider fees;

• Currency-conversion differences; or

• Other amounts charged by third parties.

23. Refunds for International Duties and Taxes

Import duties, taxes, customs charges, brokerage fees, and similar amounts paid directly to a government, carrier, customs broker, or other third party are not refunded by Davincified.

The customer may need to apply directly to the relevant authority for reimbursement.

Taxes collected directly by Davincified will be refunded where required by applicable law and in accordance with the approved Product refund.

24. Fraudulent or Abusive Claims

Davincified may refuse, delay, restrict, or investigate a return, refund, replacement, or cancellation request where it reasonably suspects:

• Fraud;

• An empty-box return;

• A substituted Product;

• A counterfeit return;

• Altered evidence;

• False damage claims;

• Intentional Product damage;

• Multiple refund claims for the same loss;

• Excessive or abusive return activity;

• Promotion abuse;

• Account manipulation;

• Chargeback abuse;

• Resale fraud; or

• Another violation of the Terms of Service and Sale.

Davincified may require reasonable identity, address, payment, delivery, or claim verification.

Davincified may suspend accounts, refuse future Orders, reverse rewards, preserve evidence, report suspected unlawful conduct, or exercise other lawful rights.

Good-faith claims and legally protected consumer rights will not be denied merely because a customer has previously requested a return or refund.

25. Chargebacks and Duplicate Recovery

Please contact Davincified before initiating a chargeback so that we have an opportunity to investigate and resolve the issue.

This request does not waive or limit any lawful card-network, payment-provider, or statutory right.

A customer is not entitled to receive duplicate recovery for the same Order or loss through multiple sources, including:

• Refund;

• Replacement;

• Store credit;

• Chargeback;

• Carrier compensation;

• Shipping insurance;

• Payment-provider protection;

• Promotional guarantee; or

• Another reimbursement.

If a customer receives duplicate recovery, Davincified may cancel a pending remedy, reverse store credit or rewards, or seek repayment of the duplicate amount where permitted by law.

26. Warranties and Guarantees

Any written commercial warranty, lifetime warranty, delivery guarantee, event guarantee, satisfaction guarantee, or promotional promise is governed by its separately stated terms.

A warranty claim is not automatically the same as a Voluntary Return.

Where a warranty applies, Davincified may require:

• Proof of purchase;

• Photographs;

• Product identification;

• Reasonable evidence of the issue;

• Safe return of the Product; or

• Compliance with the applicable warranty procedure.

Nothing in this Policy limits a non-waivable statutory warranty or legal guarantee.

27. Goodwill Accommodations

Davincified may voluntarily provide a refund, replacement, credit, subscription, gift, accessory, discount, or other customer-service accommodation even where it is not legally or contractually required.

A voluntary accommodation:

• Applies only to the specific Order and circumstances;

• Does not amend this Policy;

• Does not create a continuing obligation;

• Does not require Davincified to provide the same accommodation in another case; and

• Does not by itself constitute an admission of fault or legal liability.

A refund or accommodation does not settle or release a personal-injury claim or another legal claim unless the settlement and release are contained in a separate written agreement.

28. European Union and European Economic Area Withdrawal Rights

This section applies only where mandatory European Union or European Economic Area consumer law gives the customer a statutory right of withdrawal.

28.1 Fourteen-Day Withdrawal Period

For an eligible distance purchase, the customer may withdraw within 14 days after the customer, or a third party designated by the customer other than the carrier, obtains physical possession of the Product.

For multiple Products delivered separately under one Order, the period may begin when the final eligible Product is received, as required by applicable law.

28.2 Personalized-Goods Exception

The statutory withdrawal right generally does not apply to Products made to the customer’s specifications or clearly personalized, including Personalized Products, Custom Products, and Painted for You Products.

Other statutory exceptions may also apply.

28.3 Exercising Withdrawal

The customer must send an unequivocal statement of withdrawal before the withdrawal period expires.

The customer may email:

hello@davincified.com

The customer may use the model form in Section 30, but use of the form is not mandatory.

28.4 Returning Products

The customer must return the eligible Product without undue delay and ordinarily within 14 days after communicating withdrawal.

The customer bears the direct cost of return unless Davincified agreed otherwise or failed to provide legally required notice.

28.5 Reimbursement

Where statutory withdrawal applies, Davincified will reimburse payments as required by applicable law, including the cost of the least-expensive standard delivery method offered for the Order.

Davincified is not required to reimburse additional delivery costs resulting from the customer’s choice of expedited, premium, or non-standard delivery.

Davincified may withhold reimbursement until:

• The returned Product is received; or

• The customer provides acceptable evidence that the Product was sent,

whichever occurs first, where permitted by law.

28.6 Diminished Value

The customer may be responsible for diminished value caused by handling beyond what was necessary to establish the nature, characteristics, and functioning of the Product.

A fixed 10% restocking fee or 10% cancellation fee will not be applied where prohibited by the mandatory statutory withdrawal rules. Davincified may instead make only deductions permitted by applicable law.

29. United Kingdom Consumer Withdrawal Rights

Where mandatory United Kingdom consumer law provides a statutory cancellation right, eligible customers generally have 14 days to notify Davincified of cancellation and a further 14 days to return the eligible Product.

The statutory cancellation right generally does not apply to goods made to the customer’s specifications or clearly personalized.

For an eligible statutory cancellation:

• Davincified will reimburse the least-expensive standard outbound delivery method where required;

• Premium or expedited delivery upgrades need not be reimbursed beyond the standard-delivery amount;

• The customer ordinarily bears direct return costs where properly informed;

• Davincified may deduct permitted diminished value caused by handling beyond what was necessary to inspect the Product; and

• The fixed cancellation and restocking fees will not apply where prohibited by mandatory law.

30. Model Withdrawal Form

Complete and return this form only if you are legally entitled to withdraw and wish to use the form.

To:

DAVINCIFIED LLC
Email: hello@davincified.com
Address: 30 N Gould Street, Ste R, Sheridan, WY 82801, United States

I hereby give notice that I withdraw from my contract for the sale of the following Products:

---

Order number:

---

Ordered on:

---

Received on:

---

Customer name:

---

Customer address:

---

Customer email:

---

Customer signature, only if submitted on paper:

---

Date:

---

31. Other Regional Consumer Rights

Customers in some jurisdictions may have return, refund, repair, replacement, cancellation, legal-guarantee, or withdrawal rights that differ from this Policy.

Where mandatory law provides greater protection, that law applies to the extent of the conflict.

Nothing in this Policy requires a customer to waive a right that cannot lawfully be waived.

32. Changes to This Policy

Davincified may update this Policy from time to time.

Changes apply prospectively from the stated effective date.

The version in effect when an Order was placed will ordinarily govern that Order, unless:

• The customer expressly agrees to a later version;

• A later change benefits the customer;

• A change is required by law; or

• Applicable law provides otherwise.

33. Contact Information

For return, refund, cancellation, or Product questions, contact:

DAVINCIFIED LLC
Doing business as Davincified

Email: hello@davincified.com
Phone: +1 307-776-9308
Address: 30 N Gould Street, Ste R, Sheridan, WY 82801, United States

Do not return Products to this address unless Davincified expressly instructs you to do so in a Return Authorization.