Shipping Policy

Our Christmas Delivery Guarantee (was displayed on all product pages until December 4) - Orders placed on or before December 4, 2025, by 11:59 PM EST are guaranteed to arrive by Christmas Eve. If an order placed within this timeframe does not arrive by Christmas Eve, you may be eligible for a 50% refund.

Orders placed after December 4, 2025 are not guaranteed to arrive before Christmas. Please review the shipping information below for estimated delivery timelines.

Last Updated: December 17, 2025

At Davincified, we are committed to delivering your personalized products promptly and efficiently. Please review our shipping policy carefully to understand our shipping practices and procedures.

1. Order Processing

a. Processing Time

Standard Processing Time: We strive to process and dispatch all orders within 24 hours (1 business day) of receiving them.
Extended Processing Time: In some cases, processing may take 1-3 business days, depending on order volume and product availability.
Painted for You Orders: If you selected the Painted for You service, please note that each piece is hand-painted by our artists. This process typically takes around 15 days before the order is ready for shipment.

Note: Orders placed after 7:00 PM (EST) or on weekends and holidays will be processed the next business day.

b. Order Confirmation

After placing your order, you will receive an order confirmation email. Please review the details carefully and contact us immediately at hello@davincified.com if any changes are needed.

2. Shipping Methods and Delivery Times

a. Shipping Times

We offer shipping to various destinations worldwide.
Estimated Delivery Time: Orders are typically delivered within 7-21 business days after dispatch.

Important:

Delivery times are estimates and not guarantees. Actual delivery times may vary due to factors beyond our control, such as carrier delays, customs processing, or unforeseen circumstances.
During peak seasons or holidays, processing and delivery times may be extended.

3. Shipping Charges

a. Calculation of Shipping Costs

Shipping charges are calculated at checkout based on the weight, dimensions, shipping method, and destination of the items in the order.
Any applicable shipping promotions or discounts will be applied at checkout.

4. International Shipping and Customs

a. Global Delivery

We ship our products worldwide from our facilities.

Covering every major continent. Our supported countries include: Albania, Algeria, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Ascension Island, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia & Herzegovina, Botswana, Brazil, British Indian Ocean Territory, British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cabo Verde (Cape Verde), Cambodia, Cameroon, Canada, Caribbean Netherlands, Cayman Islands, Central African Republic, Chad, Chile, China, Christmas Island, Cocos (Keeling) Islands, Colombia, Comoros, Congo - Brazzaville, Congo - Kinshasa, Cook Islands, Costa Rica, Côte d’Ivoire, Croatia, Curaçao, Cyprus, Czechia, Denmark, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Eswatini, Ethiopia, Falkland Islands, Faroe Islands, Fiji, Finland, France, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Georgia, Germany, Ghana, Greece, Greenland, Grenada, Guadeloupe, Guatemala, Guernsey, Guinea, Guinea-Bissau, Guyana, Haiti, Vatican City, Honduras, Hong Kong SAR, Hungary, Iceland, India, Indonesia, Iraq, Ireland, Isle of Man, Israel, Italy, Jamaica, Japan, Jersey, Jordan, Kazakhstan, Kenya, Kiribati, Kosovo, Kuwait, Kyrgyzstan, Laos, Latvia, Lebanon, Lesotho, Liberia, Libya, Liechtenstein, Lithuania, Luxembourg, Macao SAR, Madagascar, Malawi, Malaysia, Maldives, Mali, Malta, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Moldova, Monaco, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Myanmar (Burma), Namibia, Nauru, Nepal, Netherlands, New Caledonia, New Zealand, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, North Macedonia, Norway, Oman, Pakistan, Palestinian Territories, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Pitcairn Islands, Poland, Portugal, Qatar, Réunion, Romania, Russia, Rwanda, Saint Barthélemy, Saint Helena, Saint Kitts & Nevis, Saint Lucia, Saint Martin, Saint Pierre & Miquelon, Saint Vincent & Grenadines, Samoa, San Marino, São Tomé & Príncipe, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Sint Maarten, Slovakia, Slovenia, Solomon Islands, Somalia, South Africa, South Georgia & South Sandwich Islands, South Korea, South Sudan, Spain, Sri Lanka, Sudan, Suriname, Svalbard & Jan Mayen, Sweden, Switzerland, Syria, Taiwan, Tajikistan, Tanzania, Thailand, Timor-Leste, Togo, Tokelau, Tonga, Trinidad & Tobago, Tristan da Cunha, Tunisia, Türkiye (Turkey), Turkmenistan, Turks & Caicos Islands, Tuvalu, Uganda, Ukraine, United Arab Emirates, United Kingdom, United States, U.S. Outlying Islands, Uruguay, Uzbekistan, Vanuatu, Vatican City, Venezuela, Vietnam, Wallis & Futuna, Western Sahara, Yemen, Zambia, and Zimbabwe.

All orders are processed and shipped from our fulfillment centers with international delivery coverage. Shipping times vary depending on destination, customs clearance, and local postal services.

b. Import Duties and Taxes

Our Policy: Generally, we cover import duties, taxes, and customs fees for orders shipped to most countries.
Exceptions: In rare cases, local customs authorities may require the recipient to pay additional fees.
Customer Responsibility: If you are asked to pay any import duties, taxes, or customs fees upon delivery, these charges are the responsibility of the recipient.

c. Customs Clearance

Customs policies vary widely by country, and delays may occur during the customs clearance process.
Please contact your local customs office for more information on customs policies and procedures.

5. Address Accuracy

Verification: Please ensure all shipping information is accurate and complete to avoid delays.
Undeliverable Packages: If a package is returned to us due to an incorrect or incomplete address provided by the customer, the customer is responsible for the reshipping costs.

6. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with a tracking number.
Tracking Availability: Tracking information may take up to 48 hours to become active.
Monitoring: We recommend monitoring your shipment's progress to ensure timely delivery.

7. Lost or Damaged Packages

a. Lost Packages

If your package is lost in transit, please contact us at hello@davincified.com.
We will initiate an investigation with the carrier and keep you informed throughout the process.
Resolution: If the package cannot be located, we will arrange for a replacement or refund.

b. Damaged Packages

If your item arrives damaged, please notify us within 7 days of receipt.
Required Information: Provide your order number and photographs of the damaged item and packaging.
Resolution: We will assess the damage and offer a suitable solution, such as a replacement or refund.

8. Partial Shipments

For orders containing multiple items, we may ship products separately to expedite delivery.
Notifications: You will receive separate shipping confirmations and tracking numbers for each shipment.
Additional Charges: There are no extra shipping fees for split shipments.

9. Delivery Attempts

Some carriers may require a signature upon delivery.
Missed Deliveries: If delivery attempts fail, the carrier may return the package to us.
Reshipping Fees: The customer may be responsible for reshipping costs if the package is returned due to missed delivery attempts.

10. Shipping Restrictions

PO Boxes and APO/FPO Addresses: We ship to PO Boxes and APO/FPO addresses using standard shipping methods.
Hazardous Materials: Certain items are considered hazardous materials and cannot be shipped to some locations.
For logistical reasons, orders with stretched frames shipped to the following countries will instead be sent with a DIY Frame Kit rather than pre-stretched frames: Albania, Andorra, Argentina, Bosnia and Herzegovina, Brazil, Cambodia, Cyprus, Egypt, Faroe Islands, Gibraltar, Greenland, Iceland, Kosovo, Liechtenstein, Malta, Martinique, Maldives, Mexico, Moldova, Monaco, Montenegro, Réunion Island, Serbia, South Africa, Sri Lanka, French Polynesia, Turkey, and Zimbabwe.

11. Holiday Shipping

During peak seasons or holidays, processing and delivery times may be extended.
Early Ordering Recommended: To ensure timely delivery during busy periods, please place your orders early.

12. Special Event Delivery Guarantee

From time to time, Davincified may offer a Special Event Delivery Guarantee on specific product pages. When displayed, this guarantee applies only to orders that meet all stated conditions at the time of purchase and relates to delivery by a specified event or occasion, such as a holiday or special event.

If an order that includes a Special Event Delivery Guarantee does not arrive by the promised event, the customer is eligible for a 50% refund of the product price.

The Special Event Delivery Guarantee does not apply if a delivery attempt was made by the carrier but the order could not be completed due to customer unavailability. This includes, but is not limited to:
- The recipient not being available at the delivery address.
- The package being held at a local pickup location, post office, or carrier facility and not collected within the carrier’s required timeframe.
- Missed delivery attempts, refusal of delivery, or failure to respond to carrier notifications.
In these cases, the order is considered delivered for the purposes of the Special Event Delivery Guarantee.

The Special Event Delivery Guarantee does not apply to delays caused by circumstances outside our control, including customs inspections, carrier delays, strikes, extreme weather, natural disasters, government actions, or other force majeure events.
The refund under the Special Event Delivery Guarantee is limited to 50% of the product price only. Shipping fees, taxes, and additional services are not refundable under this guarantee. To request a refund under the Special Event Delivery Guarantee, customers must contact hello@davincified.com within 7 days of the promised event and provide their order number and delivery details.
Davincified reserves the right to modify, suspend, or discontinue the Special Event Delivery Guarantee at any time. Any changes apply only to future orders and do not affect guarantees displayed at the time of purchase.

13. Changes to Shipping Policy

We reserve the right to modify this Shipping Policy at any time.
Notification: Changes will be effective immediately upon posting on the Site with an updated "Last Updated" date.
Continued Use: Your continued use of the Services after changes constitutes acceptance of the revised policy.

14. Contact Us

If you have any questions or need assistance with your order, please contact us:

Email: hello@davincified.com
Phone: +1 307-776-9308
Address: 30 North Gould Street, Sheridan, WY 82801, United States