Shipping Policy

This Shipping Policy explains how DAVINCIFIED LLC, doing business as Davincified ("Davincified," "we," "us," or "our"), processes, ships, and delivers orders placed through davincified.com and any other checkout that links to this Policy (collectively, the "Site").

This Policy is incorporated into our Terms of Service and Sale. Capitalized terms not defined here have the meanings given in those Terms. If this Policy conflicts with the Terms of Service and Sale, the Terms of Service and Sale control, except that an Order-specific delivery promise expressly displayed at checkout or in the Order confirmation controls for that Order. Nothing in this Policy limits any right that cannot lawfully be limited.

1. Important Timing Definitions

For this Policy:

• Business Day means Monday through Friday, excluding U.S. federal holidays and any holiday that closes the applicable fulfillment facility or carrier.
• Processing Time means the time used to validate, prepare, and pack an Order before production or dispatch.
• Production Time means the time required to create, customize, print, assemble, frame, paint, inspect, or otherwise prepare a Product.
• Dispatch occurs when the parcel is physically transferred to the carrier. Creation of a shipping label does not, by itself, mean that the parcel has been dispatched.
• Delivery Time means the carrier transit period after Dispatch. Processing Time and Production Time are separate from Delivery Time.

All timing references are based on Eastern Time (ET), unless the Site or Order confirmation states otherwise.

2. Order Processing and Production

2.1 Order Review and Start of Timing

An automated Order confirmation acknowledges receipt of an Order but does not necessarily mean that the Order has been accepted or entered production.

Processing or Production Time begins only after we have received:

• Successful payment authorization;
• Complete and accurate delivery information;
• Any required photographs, artwork, text, selections, or other Customer Content;
• Any required artwork-preview approval; and
• Any verification or information reasonably requested for fraud prevention, payment review, customs, or fulfillment.

A delay by the customer in providing information or approval will extend the estimated processing, production, dispatch, and delivery dates.

2.2 Standard Processing

For Products that do not require extended customization or hand painting, we generally aim to process and dispatch Orders within one Business Day. Depending on Order volume, product availability, verification requirements, and fulfillment conditions, processing may take one to three Business Days or the different period displayed on the applicable Product page or at checkout.

These are estimates unless we expressly identify a date as guaranteed.

2.3 Personalized and Custom Products

Personalized and Custom Products may require design preparation, preview approval, printing, assembly, framing, inspection, or other production work before Dispatch. The applicable Product page, checkout, preview communication, or Order confirmation may state a separate estimated Production Time.

Production estimates begin only after all required Customer Content and approvals have been received. Requested changes after approval may delay the Order and may require additional charges or a replacement Order under the Terms of Service and Sale.

2.4 Painted for You Orders

Products purchased through our Painted for You service are hand-painted. The painting process typically takes approximately 15 days before the Order is ready for Dispatch, but the actual Production Time may vary based on complexity, artist availability, revisions, quality-control requirements, Order volume, and events beyond our reasonable control.

2.5 Cutoff Times, Weekends, and Holidays

Orders, approvals, address changes, or other instructions received after 7:00 p.m. ET, or on a weekend or holiday, are treated as received on the next Business Day.

2.6 Order Changes

Please review the Order confirmation immediately. Requests to change an image, size, frame, quantity, recipient, delivery address, or shipping method are not guaranteed once processing or production has begun. Approved changes may increase the price or delay production and delivery. We are not responsible for delay caused by a customer-requested change.

3. Shipping Destinations and Availability

3.1 Destinations Shown at Checkout

We ship to many destinations worldwide from one or more fulfillment facilities. The destinations and shipping methods available for a particular Product are those shown at checkout when the Order is placed. Availability may vary by Product, carrier, destination, postal code, sanctions restrictions, import rules, size, weight, or other logistical requirements.

A destination previously served by us may become unavailable for future Orders. We may reject or cancel an Order that cannot be shipped safely or lawfully. If we cancel an accepted Order for a reason not caused by the customer, we will refund the amount paid for the unfulfilled portion.

3.2 Fulfillment Locations

Products in the same Order may be produced or shipped from different facilities or countries. This may result in separate parcels, different tracking numbers, and different delivery dates.

3.3 PO Boxes and Military Addresses

We may ship to PO Boxes and APO/FPO addresses when the destination and selected Product are accepted at checkout. Certain Products, sizes, carriers, expedited services, signature services, or tracking features may not be available for those addresses.

3.4 Restricted or Regulated Shipments

Certain components, liquids, tools, frames, oversized items, or other Products may be restricted by carriers or destination-country rules. We may remove, replace, separately ship, or cancel an affected component or Product where reasonably necessary for lawful and practical fulfillment, provided that any material substitution will be disclosed as required by applicable law.

3.5 Stretched Frames and DIY Frame Kits

For logistical reasons, an Order that includes a stretched frame and is shipped to one of the destinations listed below may instead be fulfilled with a DIY Frame Kit rather than a pre-stretched frame:

Albania, Andorra, Argentina, Bosnia and Herzegovina, Brazil, Cambodia, Cyprus, Egypt, Faroe Islands, Gibraltar, Greenland, Iceland, Kosovo, Liechtenstein, Malta, Martinique, Maldives, Mexico, Moldova, Monaco, Montenegro, Réunion, Serbia, South Africa, Sri Lanka, French Polynesia, Türkiye, and Zimbabwe.

This fulfillment condition applies only where it is disclosed on the Product page, at checkout, in the Order summary, or before production begins. By completing an Order after receiving that disclosure, the customer accepts fulfillment with the DIY Frame Kit. We may update this destination list prospectively as carrier and fulfillment requirements change.

4. Shipping Methods and Charges

4.1 Carrier and Method Selection

Unless a specific carrier or shipping method is expressly offered and selected at checkout, we may select the carrier, service level, route, and last-mile delivery provider used to fulfill the Order.

A shipping-method name describes the expected carrier service after Dispatch and does not include Processing Time or Production Time unless expressly stated.

4.2 Shipping Charges

Shipping charges, if any, are calculated and displayed at checkout based on factors that may include destination, Product type, parcel dimensions, weight, service level, and current carrier rates. Applicable promotions or shipping discounts are applied at checkout in accordance with their stated terms.

Once an Order has been dispatched, shipping charges are nonrefundable except where required by law, expressly stated in our Return and Refund Policy, or included in an applicable Special Event Delivery Guarantee.

4.3 Split Shipments

We may ship an Order in multiple parcels to improve fulfillment or delivery. The customer will not be charged an additional shipping fee solely because we elect to split an Order, unless an additional charge was clearly disclosed and accepted before purchase.

5. Estimated Delivery Times

5.1 Standard Estimate

Unless a different estimate is displayed at checkout or in the Order confirmation, Orders are typically delivered within 7 to 21 Business Days after Dispatch.

Processing Time and Production Time are not included in this 7-to-21-Business-Day estimate.

5.2 Estimates Are Not Guarantees

Delivery estimates are good-faith estimates and are not guaranteed unless the Site, checkout, or Order confirmation expressly states that a specific delivery date is guaranteed. Delivery may be affected by:

• Carrier capacity or routing changes;
• Customs inspection or clearance;
• Remote-area or last-mile limitations;
• Severe weather or natural disasters;
• Strikes, labor disruptions, or transportation interruptions;
• Government action, war, civil unrest, sanctions, or security events;
• Peak-season demand or holidays;
• Incomplete delivery, customs, or contact information;
• Customer-requested changes;
• Failed payment or verification;
• Missed delivery attempts or failure to collect a parcel; or
• Other circumstances outside our reasonable control.

5.3 Unexpected Dispatch Delays

If we determine that we cannot dispatch an Order within a promised dispatch period, we may provide a revised estimate and any cancellation or refund option required by applicable law. Nothing in this Policy limits statutory rights concerning delayed shipment.

6. Tracking Information

Where tracking is available, we will send a shipping confirmation with a tracking number or link after the parcel is prepared for carrier handoff.

Tracking information may take up to 48 hours to activate and may not update continuously. A carrier may use a separate local or last-mile tracking number after the parcel enters the destination country.

Customers are responsible for monitoring available tracking information and responding promptly to carrier requests, customs notices, delivery attempts, and collection deadlines.

7. Address Accuracy and Customer Instructions

7.1 Customer Responsibility

The customer is responsible for providing a complete and accurate:

• Recipient name;
• Delivery address, including apartment, suite, unit, or building details;
• Postal code;
• Telephone number and email address;
• Access code or delivery instruction;
• Customs or tax identification information, where required; and
• Any other information reasonably required for delivery.

7.2 Address Changes

Contact us immediately at hello@davincified.com to request an address change. We cannot guarantee a change after processing, production, label creation, or Dispatch has begun. An address change may delay the Order or require additional payment.

We are not responsible, to the fullest extent permitted by law, for delay, failed delivery, loss, return, or additional cost caused by inaccurate or incomplete information supplied by the customer.

7.3 Customer-Authorized Delivery Locations

Where the customer or recipient authorizes delivery to a porch, reception desk, neighbor, building manager, parcel locker, pickup point, safe place, freight forwarder, parcel forwarder, hotel, workplace, or other third-party location, delivery to that authorized person or location may satisfy our delivery obligation, subject to applicable law.

7.4 Freight Forwarders and Reshipping Services

Where the customer directs an Order to a freight forwarder, parcel forwarder, reshipping company, export agent, hotel, or similar intermediary selected by the customer, our responsibility for the parcel ordinarily ends when it is delivered to that intermediary, to the fullest extent permitted by law. We are not responsible for loss, delay, damage, customs issues, repackaging, or misdelivery occurring after that delivery, although mandatory legal rights remain unaffected.

8. International Shipping, Customs, Duties, and Taxes

8.1 Importer and Customs Information

International Orders may be subject to customs inspection, import restrictions, documentation requirements, brokerage, duties, value-added tax, goods and services tax, or other governmental charges.

The customer or recipient must provide accurate information and cooperate with reasonable customs or carrier requests. We are not responsible for delay caused by customs review or a failure to provide required information.

8.2 Charges Included at Checkout

For many destinations, we may arrange or absorb standard import duties, taxes, or customs fees, and checkout may state that those charges are included. We cover only charges that we expressly identify as included for the applicable Order.

Unless checkout or the Order confirmation expressly states otherwise, the recipient is responsible for all import duties, brokerage charges, local taxes, customs fees, handling charges, and similar assessments imposed by a government, carrier, or customs broker.

Even where we collect or estimate import charges at checkout, a local authority may assess an additional amount. Any additional amount not expressly included by us is the recipient's responsibility, except where applicable law provides otherwise.

8.3 Refusal or Nonpayment of Import Charges

Refusal of a parcel, failure to complete customs clearance, or failure to pay lawful import charges does not automatically cancel an Order or create a right to a full refund, particularly for a Personalized or Custom Product.

If the parcel is returned, any refund or reshipment will be determined under the Terms of Service and Sale and Return and Refund Policy. To the extent permitted by law, we may deduct or require payment of actual return shipping, customs, storage, disposal, and reshipping costs.

9. Delivery Attempts, Pickup, and Unclaimed Parcels

A carrier may require a signature, identification, access instructions, customs payment, or collection from a local facility.

If a delivery attempt fails, the carrier may attempt redelivery, leave the parcel at an authorized location, hold it for collection, or return it. The customer is responsible for following carrier notices and collecting the parcel within the carrier's deadline.

If a parcel is returned because of recipient unavailability, refusal, an incorrect address, failure to collect, failure to provide information, or another circumstance within the customer's control, we may require payment of actual return and reshipping costs before resending it.

A Personalized or Custom Product that is refused, unclaimed, or undeliverable for a reason within the customer's control is not automatically eligible for a refund, subject to mandatory law.

10. Delivery Evidence, Title, and Risk of Loss

10.1 Consumer Orders

For consumer purchases, title and risk of loss pass when the Product is delivered to the customer or to a person or location authorized by the customer, subject to applicable law.

10.2 Business Orders

For purchases made primarily for business or commercial purposes, title and risk of loss pass when the Product is delivered to the carrier, unless an Order-specific written agreement states otherwise.

10.3 Evidence of Delivery

A carrier delivery scan, signature, photograph, access record, pickup record, GPS record, locker record, or other reliable carrier evidence may be used as evidence of delivery. Such evidence is not conclusive where applicable law provides otherwise.

To the fullest extent permitted by law, we are not responsible for theft, loss, weather exposure, or other events occurring after confirmed delivery to the customer or an authorized person or location. We may, at our discretion, assist with a carrier or insurer investigation.

11. Lost, Delayed, or Missing Parcels

11.1 Parcels Delayed in Transit

If tracking has not updated or the estimated delivery window has passed, contact us at hello@davincified.com. We may ask the customer to allow a reasonable additional period for carrier or customs movement before opening an investigation.

A parcel is not considered lost solely because tracking is delayed, incomplete, or temporarily inactive.

11.2 Parcels Marked Delivered but Not Located

If tracking shows delivery but the parcel cannot be located, the customer should promptly:

1. Check the delivery location, mailbox, entrances, reception, parcel locker, and any safe place;
2. Ask household members, neighbors, building staff, or the authorized recipient;
3. Review carrier notices and tracking details; and
4. Contact the carrier where appropriate.

Please contact us within seven days after the delivery scan, where reasonably possible. We may require a signed statement, identity verification, carrier correspondence, or, for suspected theft or a high-value claim, a police or incident report. These requirements help us investigate and do not waive any non-waivable legal right.

Where reliable evidence shows delivery to the address or location authorized by the customer, we may deny a complimentary replacement or refund to the extent permitted by law.

11.3 Carrier Investigation and Resolution

We may open a carrier investigation before issuing a replacement or refund. The customer must reasonably cooperate with the investigation and must not submit inconsistent or duplicate claims to us, the carrier, an insurer, a payment provider, or another party.

If a parcel is confirmed lost before delivery, we may, subject to applicable law and product availability, choose to:

• Reship the affected Product;
• Provide a comparable replacement accepted by the customer; or
• Refund the amount paid for the affected Product.

Only one remedy will be provided for the same loss. We may refuse a duplicate recovery where the customer has already received a refund, replacement, insurance payment, carrier payment, or successful chargeback for the same parcel.

12. Damaged, Tampered, or Incomplete Shipments

If a parcel arrives visibly damaged, opened, wet, crushed, tampered with, or missing an item, photograph the parcel before discarding any packaging and contact us promptly.

To help preserve evidence and carrier remedies, please contact us within seven days after delivery and provide:

• The Order number;
• Photographs of the outer packaging, shipping label, inner packaging, and affected Product;
• A description of the damage or missing item; and
• Any other information reasonably requested for the investigation.

Do not return or discard the affected Product or packaging until we provide instructions, unless retaining it would be unsafe. A failure to provide prompt notice or preserve available evidence may limit our ability to obtain a carrier remedy, but does not eliminate a right that cannot lawfully be waived.

Available remedies are governed by the Terms of Service and Sale, Return and Refund Policy, any applicable written warranty, and mandatory law.

13. Partial Shipments

Products from the same Order may arrive separately. Each parcel may have its own tracking number and delivery estimate. A delay affecting one parcel does not automatically delay, cancel, or create a remedy for another parcel that was properly delivered.

If a refund is due for one item or parcel, it will ordinarily be calculated only on the affected portion of the Order.

14. Special Event Delivery Guarantee

14.1 When the Guarantee Applies

From time to time, we may display a Special Event Delivery Guarantee for an eligible Product, destination, and Order. The guarantee applies only when:

• The guarantee and promised event or delivery date are expressly displayed on the applicable Product page, at checkout, or in the Order confirmation;
• The Order is placed before the stated cutoff;
• Payment is successfully authorized;
• The customer submits complete and accurate Customer Content and delivery information;
• Any required preview is approved by the stated deadline;
• The customer does not request a change that affects timing; and
• The Order satisfies all other eligibility conditions shown with the guarantee.

A general estimate, holiday message, advertisement, support statement, or carrier estimate is not a Special Event Delivery Guarantee unless it is expressly identified as such for the Order.

14.2 Promotional Remedy

If an eligible Product is not delivered by the promised event or date, the customer may request a refund equal to 50% of the net Product Price paid for the late Product after discounts and before shipping charges, taxes, duties, gift wrap, rush services, artwork services, or other additional services.

Where only part of an Order is late, the refund is calculated only on the eligible late Product or portion. The 50% refund is the sole contractual remedy under this promotional guarantee, but it does not limit any separate mandatory legal right.

14.3 Meaning of Delivery for the Guarantee

For purposes of the Special Event Delivery Guarantee only, an Order is treated as delivered on time if, on or before the promised date:

• The carrier records delivery to the address or authorized location;
• The carrier makes a delivery attempt but cannot complete delivery because the recipient is unavailable, access is unavailable, identification or signature is not provided, or delivery is refused; or
• The parcel is made available for collection at a post office, carrier facility, pickup point, or parcel locker and the carrier notifies the recipient.

This definition applies only to the promotional guarantee and does not alter any non-waivable legal rule governing delivery or risk of loss.

14.4 Exclusions

The Special Event Delivery Guarantee does not apply where delay results from:

• An inaccurate, incomplete, or changed address;
• Late Customer Content, preview approval, verification, payment, customs information, or other required response;
• A customer-requested Order change;
• Refusal, missed delivery, failure to collect, or failure to respond to the carrier;
• Use of a freight forwarder, parcel forwarder, reshipping service, or delivery intermediary selected by the customer;
• Failure to pay lawful import charges or complete customs formalities;
• A destination, Product, or shipping method that was not identified as eligible;
• Fraud, abuse, or an attempt to obtain duplicate compensation;
• A carrier embargo, major network outage, strike, war, civil unrest, terrorism, government action, sanctions, natural disaster, severe weather emergency, epidemic, public emergency, or another extraordinary circumstance outside our reasonable control; or
• Another exclusion expressly displayed with the guarantee before purchase.

Ordinary carrier transit variability is not, by itself, an exclusion where we expressly guaranteed the delivery date.

14.5 How to Claim

To claim the promotional refund, email hello@davincified.com within seven days after the promised event or delivery date and include the Order number and delivery details. The seven-day period is a condition of this voluntary promotional guarantee and does not shorten a non-waivable statutory claim period.

We may require reasonable evidence and may wait for carrier tracking or investigation results before deciding the claim. A guarantee refund will ordinarily be issued to the original payment method.

A customer may not receive both the Special Event Delivery Guarantee refund and another refund, replacement, chargeback, carrier payment, or insurance payment for the same loss beyond the amount legally owed.

14.6 Future Changes

We may modify, suspend, or discontinue the Special Event Delivery Guarantee for future Orders. A change will not reduce a guarantee that was expressly included in an already accepted Order.

15. Peak Seasons and Holidays

Processing, production, carrier transit, customs clearance, and customer-support response times may be longer during holidays, promotions, product launches, severe-weather periods, and other peak-volume events.

Customers purchasing for a birthday, holiday, wedding, anniversary, or other fixed event should order early. An intended-use date included in an Order note does not create a guaranteed delivery date unless we expressly accept it as a Special Event Delivery Guarantee.

16. Events Beyond Reasonable Control

We are not responsible for delay or failure caused by an event beyond our reasonable control, including natural disaster, severe weather, fire, epidemic, war, terrorism, civil unrest, labor dispute, carrier interruption, supplier interruption, shortage, power or telecommunications failure, cyberattack, government action, sanctions, customs delay, or transportation disruption.

We may extend an affected estimate for a reasonable period or cancel the affected unfulfilled portion and issue any refund required by the Terms of Service and Sale or applicable law. This section does not excuse an obligation that applicable law does not permit us to exclude.

17. Fraud, Abuse, and Duplicate Claims

We may investigate and deny a voluntary shipping accommodation or promotional guarantee where we reasonably determine that a claim contains materially false information, altered evidence, deliberate delivery interference, abuse of a forwarding service, or an attempt to obtain duplicate compensation.

Nothing in this section limits a good-faith payment dispute, carrier claim, statutory remedy, or other right protected by law.

18. Changes to This Policy

We may update this Policy prospectively from time to time. The version in effect when an Order is placed will continue to govern that Order unless the customer expressly agrees to a later version or applicable law requires otherwise.

The Last Updated date at the top identifies the current version. Material changes will be communicated where required by law.

19. Contact Us

Questions, address-change requests, and shipping claims may be sent to:

DAVINCIFIED LLC Email: hello@davincified.com Phone: +1 307-776-9308 Address: 30 North Gould Street, Sheridan, WY 82801, United States